We had a wonderful stay at a well-located hotel along the river. The convenience of being able to take the Li River cruise directly from the hotel was a highlight for us. The great location also allowed us to explore various businesses and restaurants in the area. Additionally, the reasonable price for a 5-star hotel was a pleasant surprise. I would highly recommend this hotel.

In the line of sheraton ... quality

The noise of the piano and the breakfast ... in some rooms this noise can be a problem in the mornings ...

*this is a totally English speaking hotel -- excellent for non-Chinese speaking visitors. *Sheraton's tour desk is not much expansive from other tour agencies in town, and you get a big comfortable bus (not a tiny minivan without leg room) when you buy a tour from the hotel. *scenic riverfront location, nice green + sunrise view ; walkable distance to a city centre, lake, night market, restaurants etc. * Chinese sauna and massage places next door

*the hotel asks for a 5,000CN deposit when you check in *breakfast (130CN per person) is not included

The value for money was great and the room was comfortable. The location was convenient, with plenty of food options nearby. The staff, especially Nancy and Daisy, were extremely helpful and went above and beyond to assist me.

The breakfast selection could have been better.

I had a great time staying at this hotel. The cleanliness was impeccable and the staff was very accommodating. I was also pleased with the location, as it was conveniently situated near pedestrian streets of this city, making it easy to explore local markets. The breakfast buffet was fantastic, with a wide selection of Chinese and Western dishes.

No negatives from this place.

During our stay, we were delighted by the convenient location of the hotel. It was situated right off the promenade on the waterfront of Li River, providing us with stunning views. The room we stayed in was comfortable and clean, with a spacious bathroom. The staff at the hotel were friendly and helpful, going out of their way to assist us. The breakfast provided had a wide range of options, although some reviews mentioned that the service could be improved in terms of greeting and coffee.

One downside was the crowded breakfast area on the 7th floor, which made it a bit challenging to fully enjoy the meal.

Great location near tourist attractions and restaurants. Breakfast had good options, but could use more Western food. Room and toilet were clean. Comfortable bed and pillows. Fast check-in and check-out process. River cruise easily accessible from hotel.

We had a fantastic stay at this hotel. The location was perfect, situated on the waterfront of the Li River and surrounded by hills. The hotel facilities were excellent, including a spacious outdoor swimming pool. The staff were friendly, efficient, and very well organized, offering organized trips to the river Li and bicycles for rent. The room we stayed in was clean, spacious, and had a beautiful river view.

Convenient location, pleasant reception, nice view from rooftop restaurant, good food, helpful and patient staff.

No good morning or goodbye from restaurant staff.

Convenient location, pleasant reception, good food at rooftop restaurant, breakfast options available, helpful and efficient staff.

The staff at Sheraton Guilin Hotel were extremely helpful and patient. Nancy and Daisy went above and beyond to assist me when I accidentally left my luggage in a cab. Nancy reported the incident on a local WeChat channel and Daisy helped me communicate with the cab driver to arrange for my luggage to be delivered to the hotel. The rest of the Sheraton staff also provided great support in ensuring I had updated information about my luggage. Such professionalism in customer service is rare nowadays.

Felt well taken care of, no complaints.

I got great value for my money at the hotel. The rooms were spacious and comfortable, and the outdoor swimming pool was a nice bonus. The location was convenient, and the staff, especially Nancy and Daisy, were incredibly helpful and professional throughout my stay.

The only thing that could have made the morning meal better was a smoother service during busy breakfast hours.

Conveniently located near popular attractions and dining options. Efficient and friendly staff provided excellent service. Enjoyed the rooftop restaurant with good food and nice views. Nearby food street offers diverse cuisine choices. Accessible transportation options like shared bikes available.

We loved the location of the hotel, being right on the river made for beautiful walks and easy access to nearby attractions. The breakfast buffet had a variety of options and the service was outstanding. Our room had a breathtaking view of the river and was exceptionally clean.

The weekend at this hotel was amazing! the property was exceptional, with a beautiful view of the river. Secondly, the location was perfect, with easy access to restaurants, shops, and attractions. Lastly, the hotel offered organized trips to the Li River and bicycles for exploring the area.

There were a few drawbacks during our stay. the room I initially booked did not have the expected river view.